FAQs

General FAQs

Is gas included?
Is there a bike rack?
I need to pay my balance, how do I do this?

What do I need to bring to pick up my campervan?
What time can I collect my motorhome?
Is there parking at the branch?

What time can I return my campervan?
Do I have to empty the waste tank?
How long does the return process take?

Do you hire to students?
Can I hire a campervan with penalty points on my licence?
What type of licence do I need?

How much is the deposit?
What are my insurance options?
How can I reduce my liability?

What’s included in my campervan hire?
What should I pack?
Are there any hireable extras?

Where do I empty waste water?
Where do I dispose of chemical waste?
Where do I fill up fresh water?

Can I hire bikes?
What’s provided as standard?
What extras can I add on?

What is the cancellation policy?
Can I make changes to my booking once I have booked?
What are the terms and conditions?

Can I wild camp?
How long does the leisure battery last when wild camping?
Is wild camping legal?

Are there campsite discounts?
How often should we stay at campsites?
How do I turn on the heating in the motorhome?

What do I do if I break down?
What on-the-road support is available?
What if I accidentally damage the vehicle?

Can I bring a pet?
How many pets are allowed?
I’m trying to add a second dog, but the price doesn’t change?

Can I view the campervan before I book?
Are the vehicles manual or automatic?
Is there an awning?

Can't find what you're looking for? You can contact our customer services and we'd be happy to help.

MOTORHOME PLANNING TOOLKIT

Getting the best from your motorhome holiday

Campervan Holiday Checklist

Our holiday checklist gives you advice and tips on what to bring for your comfort and convenience.

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Book and travel with confidence

As there are no travel restrictions across our destinations, we are delighted to welcome back international and domestic guests.

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Looking after your campervan

Here is all you need to know from parking up to plugging in, campervan cleaning tips and campervan maintenance.

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What's included on my road trip?

For your comfort and convenience, check out everything that’s included in your rental – including the kitchen sink!

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Your motorhome questions answered

Read our FAQs

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FAQs

General FAQs

Vehicle Pick-Up

Vehicle Drop-Off

Driver Eligibility

Insurance and Deposit Info

Campervan Holiday Checklist

Waste Disposal

Additional Extras

Booking Agreement

Wild Camping

Using a campervan at a campsite

On the road support

Pet Policies

Vehicle Information

Can't find what you're looking for? You can contact our customer services and we'd be happy to help.

MOTORHOME PLANNING TOOLKIT

Your motorhome questions answered

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